How long does shipping take?

We process all orders within 1-2 business days. Shipping times vary based on location:

Standard Shipping (3-5 business days)

Express Shipping (1-2 business days)

International Shipping (5-10 business days, varies by destination)

How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can also track your order in the "My Account" section.

Do you offer international shipping?

Yes! We ship worldwide. Please note that customs fees may apply depending on your country.

What materials do you use?

All our jewelry is crafted from solid gold (10K, 14K, 18K), platinum, and high-quality lab-grown diamonds, ensuring lasting brilliance and durability.

Can I customize a piece of jewelry?

Absolutely! We specialize in custom jewelry. Whether it's an iced-out pendant, diamond grillz, or a one-of-a-kind engagement ring, our expert designers will bring your vision to life.

Are your diamonds certified?

Yes, all our lab-grown diamonds over 1.00ct come with an IGI certification at no extra charge.

What is your return policy?

We offer hassle-free returns within 14 days of receiving your order. Items must be unused, in original condition, and with all packaging.

Can I exchange my jewelry?

Yes, exchanges are accepted within 14 days of delivery. Contact our support team to initiate an exchange.

Do custom orders qualify for returns?

Custom and personalized jewelry are final sale and non-refundable.

How do I clean my jewelry?

Use a gentle jewelry cleaner or mild soap with warm water.

Use a soft brush to remove dirt from small crevices.

Dry with a lint-free cloth for a polished finish.

Do you offer jewelry repairs?

Yes, we provide professional cleaning, polishing, and repair services. Contact us for details.

What payment methods do you accept?

We accept Visa, MasterCard, Amex, PayPal, Klarna, Affirm, and more.

Do you offer financing options?

Yes! We offer installment payment plans through Affirm and Shoppay allowing you to split your purchase into manageable payments.

For assistance, contact us via:

📞 Phone: [Your Support Number]

📧 Email: depth60llc@gmail.com

💬 Live Chat: Available on our website